Client Operations Manager

Company: Teladoc Health
Location: Purchase
Posted on: May 30, 2025

Job Description:

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.Job DescriptionSummary of Position The Client Operations Manager is primarily assigned to assist the Client Manager in handling the relationship of mid-large strategic clients based on the needs of the client and client management team. The Client Operations Associate will work in partnership with the Client Management team, internal stakeholders and the client to ensure the highest utilization and satisfaction of the Teladoc Health products is achieved while working to handle requests specific to strategic initiatives.The position requires an individual who maintains excellent communication, organization, and prioritization skills, along with the ability to mobilize internal resources to maximize the client experience.Responsibilities will include but are not limited to: Accountable for resolution and execution of day-to-day client strategic requests and initiatives. Collaborate with client management on RFP's and client renewals. Manage client reporting demands while maintaining the ability to evaluate and address related questions. Manage incentive file setups, marketing campaigns, client benefit fairs, and references. Work with appropriate internal partners to manage information security requests as well as facilitate eligibility file vendor changes. Coordinate client meetings with the ability to drive client discussions. Assist with coordination of client business reviews. Work collectively with the Client Management team to assist with client strategy, sales efforts, and client retention.Essential Duties and Responsibilities

• Serve as a secondary point of contact to clients
• Develop an established relationship with key client contacts, the Client Management team, and other internal business partners
• Support the Client Management team with strategic initiatives
• Ensure expectations are set appropriately related to open tasks to all parties
• Secure successful execution and resolution of client needs and requests
• Capability to recognize and manage the nuances of all market segments
• Other duties as assignedSupervisory ResponsibilitiesNoQualifications Expected for Position
  • Stellar customer service skills
  • Dedication and willingness to manage to fruition, a high volume of client requests and expectation of proactive outreach to help clients meet their goals
  • Quality focused with ability to meet deadlines and multitask
  • Clear and effective oral and written communication skills
  • Strong critical thinking skills, with excellent analysis and organizational skills
  • Strong ability to perform root cause analysis, critical thinking and resolve conflict
  • Team oriented, with ability to work individually when needed
  • Advanced PC proficiency in MS Word, Excel, PowerPoint, and Salesforce
  • Teladoc and/or Livongo product and healthcare industry knowledge
  • Associate/bachelor's degree
  • 3+ years within a client management capacityThe base salary range for this position is$55,000.00 - $57,000.00.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Why Join Teladoc Health?A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation:We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available

Keywords: Teladoc Health, Freeport , Client Operations Manager, Executive , Purchase, New York