Data Center Operations Lead

Company: Volt Services Group
Location: Freeport
Posted on: February 22, 2021

Job Description:

Data Center Operations Lead in Freeport, PA at Volt Volt is working with and IT solutions company to find a Data Center Operations Lead at a 24/7 facility in Freeport PA. After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position. Location: Freeport PA.

• Provide leadership and task direction to on-site group of approximately 4 data center support staff (including: day to day scheduling, on-call list, daily workload, SLAs, etc)
• Ability to manage multiple data center deployment projects. Strong background in project management and project management software. Interface with customers and Data Center Lead to clarify project status
• Manage ticket queues and address escalated issues. Experience with Remedy or similar ticketing system. Coordinate with vendors to ensure efficient incident resolution.
• Experience creating data center procedures, work-flow process, guidelines, policies, and standards.
• Develop and maintain appropriate system documentation to ensure that documentation is current.
• Plan and maintain data center infrastructure including mainframe, open systems, storage and network hardware. Mainframe mapping, cabling and troubleshooting
• Responsible for ensuring Data Center DCIM is up to date by performing audit of assets within the DCIM tool. Experience with Nlyte.
• Responsible for ensuring Data Center DCIM is up to date by performing audit of assets within the DCIM tool. Experience with Nlyte.
• Coordinate and Manage reporting efforts related to budget for the various supporting business units.
• Provide monthly Key Performance Indicator Stewardship Report to BNY Mellon
• Ensure all Quality Assurance Forms are uploaded and Signed Off weekly
• Ensure Shift Turnover Reports are updated by staff, 3 times daily
• When on shift, attend twice daily (AM-PM) RFC, CTASK & Incident Review Calls
• Host (AM-PM) RFC, CTASK & Incident Review Meetings each Saturday
• Update DC Manager weekly Objectives & Accomplishments PROFESSIONAL EXPERIENCE / QUALIFICATIONS
  • Experience with Nlyte software a plus
  • Ability to install and validate servers, network infrastructure, and supporting hardware in a mission critical data center with while ensuring proper Rack/Cable/Switch/Power/Cooling metrics are maintained.
  • Ability to assist with installation, support, troubleshooting, and repair of data center equipment.
  • Experience with telecom equipment installation and troubleshooting. Ability to troubleshoot, coordinate hardware installations and/or repairs. Engage vendors for hardware problems covered under existing support contracts.
  • Communicate with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately.
  • Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.
  • Troubleshooting cable issues - copper and fiber
  • Knowledge of Intel based / Blade Server Hardware support - HP C700 Blade systems, Cisco UCS hardware, troubleshooting and remediation.
  • Knowledge of Windows/Linux/ VMware operating systems
  • Understanding of TCP/IP protocol
  • General vendor escort/access management/coordination and oversight

Keywords: Volt Services Group, Freeport , Data Center Operations Lead, Other , Freeport, New York