Compliance Analyst - Complaint Management Oversight
Company: Flagstar Bank
Location: Hicksville
Posted on: April 26, 2024
Job Description:
Regulatory Compliance has many responsibilities related to
managing the bank's risk to ensure adherence with compliance
requirements. One of the main responsibilities is to provide
continued leadership and implementation of an enterprise-wide
compliance culture by supporting and enforcing the Bank's
established Compliance Management Program to ensure compliance with
all applicable State and Federal laws, rules and regulations, along
with other requirements the bank may from time to time be required
to comply with. The Complaint Management Oversight Compliance
Analyst will assist the complaint management oversight team within
Regulatory Compliance. The complaint management oversight team
provides second line of defense of oversight of the enterprise
complaint management program. This position will serve a vital role
in the Flagstar Regulatory Compliance Department and will be an
integral part of the company's overall risk strategy. Pay Range:
$55,671.68 - $72,373.18 - $89,074.69
- Assist in creating and maintaining Regulatory Compliance
Complaint Management Oversight Reporting and Governance
Documentation
- Assist in reviewing and analyzing customer complaint data
- Prepare detailed reports analyzing customer complaint data to
show trends and volume
- Prepare executive summaries and other detailed reports for 1st
line of defense, committees, and other internal team members
- Assist in updating and maintaining department policies,
procedures, training and job aids for complaint management
oversight
- Manage Production and Maintenance of Committee Materials. -
- Manage the scheduling, agenda, meeting minutes, materials and
distribution for complaint management oversight governance
meetings.
- Manage production of materials for other committee
meetings
- Coordinate preparation of materials for regulatory agencies,
internal audit, and other requests
- Maintain Regulatory Compliance Technology Standards for
Complaint Reviews
- Onboard new compliance team members responsible for reviewing
complaints.
- Work with 1st line of defense teams to ensure regulatory
compliance team members have appropriate system access for
reviewing complaints.
- Work with 1st line of defense and IT for any updates to
compliance oversight program requirements related to complaint
reviews.
- Perform other duties and special projects as assigned.
- Complete all required training and help ensure team completes
training.
- Share with team and maintain knowledge of and adhere to,
Flagstar's internal compliance policies and procedures.
- Provide timely, regular and effective reporting to the
Compliance department, management and others, as appropriate
regarding compliance matters.
ADDITIONAL ACCOUNTABILITIES
- Uses independent judgement and discretion to make
decisions.
- Analyzes and resolves problems pertaining to complaint
management oversight reporting.
- Able to handle multiple priorities and tasks efficiently.
- Consistently adheres to regulatory and compliance policies and
standards linked to the job as listed and complete required
compliance trainings. - Accountable to maintain compliance with
applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- Education level required: Undergraduate Degree (4 years or
equivalent) or comparable work experience.
- Minimum experience required: 3+ Years regulatory compliance
experience specifically in a financial institution.Preferred
Qualifications:
- Certified Regulatory Compliance Manager (CRCM), Certified Risk
Professional (CRP) and/or Certified Internal Auditor (CIA)
desirable.
Job Competencies:
- Excellent communication skills required; including reports,
presentations, group facilitation skills, ability to develop and
maintain professional relationships and networking skills.
- Proven ability to partner effectively across all levels of the
organization and develop positive working relationships.
- Experience using Salesforce and salesforce reporting
options.
- Experience managing data and excel spreadsheets and creating
meaningful reporting.
- Able to manage and execute multiple complex projects within
required timelines and expectations required.
- Demonstrated conceptual thinking and analytical skills.
- Ability to work independently in continuously changing
environment.
- Inquisitive nature, resourceful, and ability to seek out
information and develop sound conclusions and strategies.
- Physical demands (ADA): No unusual physical exertion is
involved.
Keywords: Flagstar Bank, Freeport , Compliance Analyst - Complaint Management Oversight, Professions , Hicksville, New York
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